Parcel checks
If you have shopped online and received a blue note in your package, Swedish Customs has opened and checked the package.
Why has Swedish Customs checked my package?
We examine letters and package to check if they contain anything that may not be brought into Sweden. We also investigate if the content agrees with the information you or the sender of your consignment must report to us.
Questions and answers
You checked my parcel and the contents are now damaged. What happened?
If, in your parcel, there is a blue ticket stating we carried out a check, that check is documented. You can email a complaint requesting compensation.
If tape on your parcel has the text (in yellow) kontrollerad av svensk tull (Checked by Swedish Customs), or if there is a blue ticket in the parcel, Swedish Customs checked the parcel. However, if the text or blue ticket is missing, it is not Swedish Customs that opened your parcel. In this case, please contact your freight company.
You checked my parcel and there are now items missing. What happened?
If, in the parcel, there is a white form saying that some of the contents have been seized or confiscated, you will receive a letter giving more information.
Applicable provisions
Under §§ 5 and 7, chap. 6 of Customs Powers Act (2024:710) and under § 3 of act 1996:701, Swedish Customs is entitled to check items sent by post and/or courier.