Refunds for returned goods

Goods worth €150 or less

If your item is worth €150 or less, you can only apply for a refund from Swedish Customs if your item is defective.

Please note that you must apply before returning your item.

This applies:

• You must be able to present the goods at a customs clearance office upon request.
• You must be able to prove that the item were defective before it arrived in the EU.
• You must not have used the item other than for necessary testing.
• You must apply for a refund within 1 year from when we received the declaration, submit the documentation requested by Swedish Customs and wait for approval to return your item.
• After approval by Swedish Customs, you must be able to prove that the item have left the EU or that the item are destroyed under customs supervision.

Have you received your goods before 1 July?

If your customs declaration is accepted by 30 June 2026, you can apply for a refund even if the item is not defective. The application should be submitted within 90 days from when we received the declaration.

Goods worth more than €150

For goods worth more than €150, you can apply for and possibly get a refund of fees you have paid to Swedish Customs. The application should be submitted within 90 days from when we received the declaration.

The application should contain the following

• Contact information
  
• Reason for the application
  
• Customs identifier (Customs ID MRN or LRN code)
  
• Proof that the consignee has received the returned item(s), e.g., a confirmation
  
• Something to identify the returned item(s), e.g., an invoice or a purchase confirmation for your entire purchase.
  

Optional information

• Social security number or coordination number, which enables us to send our response to your digital inbox (e.g. Kivra).
  
• Bank information, to receive the funds by direct transfer, instead of receiving a paper cheque.
  

Important

Swedish Customs may request additional information.