Accessibility of www.tullverket.se

This website is run by Swedish Customs. We want as many people as possible to be able to use this website, and this page describes how www.tullverket.se (our information and services) complies with the accessibility regulations, any known accessibility issues, and how you can report problems so that we can fix them.

How accessible this website is

We are aware that some parts of this website, including digital services, are not fully accessible. See the section on non-accessible content below for more information.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or if we are not meeting the requirements of the accessibility regulation, please contact us and let us know about the problem.

Enforcement procedure

The Agency for Digital Government (DIGG) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Agency for Digital Government to lodge a complaint.

Technical information about this website’s accessibility

This website is partially compliant with the Swedish accessibility regulations. Non-compliances are listed below.

Non-accessible content

The content listed below is not fully accessible.

Problems for blind users:

• In some of our e-services, the page language and name are not correct in the html code. This can cause problems for screen readers.
• In some of our e-services, the html code of headings is not always correct.
• When a screen reader is used in some of our e-services, the icons, buttons and logos do not generate a name or information about what they do.
• In some of our e-services, there are no guide texts or confirmations for fields.
• In some of our e-services, it is unclear where links take you.
• Old PDF documents are not adapted for accessibility. This can cause problems for screen readers.
  
  

Problems for users who cannot see well:

• In some of our e-services, the keyboard focus is unsatisfactory. In other words, the web page does not make it obvious what you can interact with via the keyboard.
• In some of our e-services, the content is not adapted to small screens. To see everything, you may have to scroll both horizontally and vertically.
• In some of our e-services, there can be problems when you magnify text. For example, some text can be hidden behind other text.
  
  

Problems for users who cannot see colours well:

• In some of our e-services, error messages are highlighted solely by being shown with red text. Thus, it can be difficult for certain users to notice that the information is highlighted.

Problems for users with reduced control of movement or strength:

• In some of our e-services, people who use a keyboard to navigate the web pages will find that the content is not in a logical order.
• In some of our e-services, the keyboard focus is unsatisfactory. In other words, the web page does not make it obvious what you can interact with via the keyboard.
• In some of our e-services, it is not always clear when a problem has arisen.
• In some of our e-services, it is unclear where links take you.

Problems for users who have difficulties processing certain types of information:

• To make sure that users are not robots, our website uses certain tests. These are known as Captchas. They can be difficult for users who have difficulties processing certain types of information. However, Swedish Customs believes that, compared to other Captchas, our accessibility is at an acceptable level.
  
  

Problems respecting user settings:

• The website is not automatically adjusted based on users' dark mode preferences.
  
  

We are continuously improving the accessibility of our website and e-services.

Disproportionate burden

Swedish Customs invokes an exemption for disproportionate burden in accordance with § 12 in the accessibility regulations for the content described below.

• Some old PDF documents are not adapted for accessibility. This can cause problems for screen readers. We improve the documents on an ongoing basis and as needed.
  
  

Content that is not within the scope of the accessibility regulations

The content described below is not fully accessible, but is exempt in accordance with § 9 in the accessibility regulations.

• Films published before 23 September 2020 do not have subtitles.
• Films published before 23 September 2020 do not have audio descriptions.
  
  

How we tested this website

In 2021, the Agency for Digital Government (DIGG) carried out a simplified review of the website.

In 2019, we carried out an internal review of our website e-services. This was based on the requirements of version 2.1 AA of the WCAG.

In 2018, a firm of consultants (ETU) carried out an independent review of the tullverket.se website. The review was based on version 2.0 AA of the WCAG.