Does Swedish Customs have my package?

If your package is lost, you should contact the company transporting your goods. For example, Postnord, DHL, Schenker or any other carrier.

Postnord and other carriers

When a package has been marked as ‘import procedures’ or ‘held by Customs’ it is kept by the carrier transporting your goods. Swedish Customs does not have the package.

Track your package

If you do not know which carrier is handling your parcel, you can find out by contacting the online shop.

Unauthorised goods and parcel checks

Only if we suspect that the goods are not authorised to be brought into Sweden may we hold your package. The package is then held by us, for example, for analysis and to investigate whether a crime has been committed. We will always notify you if your parcel is with us. If you have not received such a message from us, we do not have your parcel.

Questions and answers about parcel checks

There is a blue ticket in my parcel. Why did Swedish Customs check my parcel?

Under §§ 5 and 7, chap. 6 of Customs Powers Act (2024:710) and under § 3 of act 1996:701, Swedish Customs is entitled to check items sent by post and/or courier.

You checked my parcel and the contents are now damaged. What happened?

If, in your parcel, there is a blue ticket stating we carried out a check, that check is documented. You can email a complaint requesting compensation to tullverket@tullverket.se. Please mark your email klagomål (complaint).

If tape on your parcel has the text (in yellow) kontrollerad av svensk tull (Checked by Swedish Customs), or if there is a blue ticket in the parcel, Swedish Customs checked the parcel. However, if the text or blue ticket is missing, it is not Swedish Customs that opened your parcel. In this case, please contact your freight company.

You checked my parcel and there are now items missing. What happened?

If, in the parcel, there is a white form saying that some of the contents have been seized or confiscated, you will receive a letter giving more information.