Email your question – private person
If you do not find your answer here on our website, you can email us questions about, for example, travelling with animals, shopping online or customs duty.
From 1 July 2026, new rules apply when buying goods online from a country outside the EU. This means that customs duty will be charged on all items, regardless of their value.
Email your question
Tips! If you miss your package, you should contact the company that transported your goods. If you have contacted the carrier and they refer you to us, we need your customs ID to be able to help you.
When you e-mail Swedish Customs, your e-mail becomes a public document and the public can request access to it.