Call us +46 771 520 520
Call us if you have questions about trade and customs rules, have technical problems or need to get in touch with our operator.
- Questions about entry rules to Sweden are answered by the Swedish Police Authority.
- Questions about packages are answered by the company transporting your goods. If you need to talk to us about packages, you must first ask the carrier transporting your goods for a customs ID before calling us.
Our opening hours.
1 Questions about trade and customs rules*
Monday 9.00–15.00
Tuesday–Thursday 9.00–17.00
Friday 9.00–15.00
Closed for lunch 12.00–13.00
2 Technical Support
Monday–Friday 6.00–22.00
Closed for lunch 11.30–12.30
3 Operator or pending cases*
Monday–Friday 8.00–16.30
*Different opening hours 2025
Questions about trade and customs rules and operator or pending cases.
- May 29 Ascension Day – closed
- June 6 The National Day of Sweden – closed
- October 31 the day before All Saints' Day – closes at 12
- December 24 Christmas Eve– closed
- December 25 Christmas Day– closed
- December 26 – closed
- December 31 New Year's Eve – closed