Do I have to pay if I want to return the goods or if the delivery is faulty?
If you need to return your goods or get replacements from the consignor, different rules apply depending on the reason. In certain cases, you have to pay the charges again. In others, you do not have to pay anything (or only a small charge) when the goods are redelivered.
If you want to send your goods back to the consignor
When you return goods to a seller, you can recover any customs duty, VAT and other taxes you have paid. To do this, you have to apply to have your customs declaration declared invalid. The customs declaration is completed for you by your transport company. It contains information about what the parcel contains, who sent it and the intended recipient. This provides the input for what charges have to be (or have been) paid.
Your application to have the customs declaration declared invalid must be made no later than 90 days after the declaration was received by us.
Recovering charges or getting a customs declaration declared invalid
Read more about how to recover charges or get a customs declaration declared invalid.
If you have replacement goods sent to you
If your goods are faulty when you receive them, the seller may send you replacements. You then have to pay charges again when the replacements come to Sweden. When you have returned the faulty goods, you can apply to recover customs duty, VAT and other taxes on them.
So that we can repay the money, we need to receive an application to have the customs declaration declared invalid. We must receive this no later than 90 days after we received the declaration.
Getting a customs declaration declared invalid
Read more about how to get a customs declaration declared invalid
If your goods are going to be repaired or improved
If your goods are to be sent for repair or upgrading (for example an instrument that is to be renovated or jewellery that is to have new stones), you do not have to pay any charges if this is covered by the goods’ guarantee. In other cases, you can apply to have customs duty and VAT based on the sum you pay for the work. To pay lower charges when your goods return, you apply (with the help of your transport company) for “outward processing”.
If your goods have been returned to the consignor without being delivered to you
If your goods have been returned, first contact the seller to recover what you paid for them. When you have got your money, you can apply to us to recover any VAT and customs duty you have paid.
Last updated: 2021-01-25
What is updated: Quality assured