Get a refund of duties on returned lost personal items
If you lost a personal item while travelling and it was sent to you, you may be refunded any fees paid to Swedish Customs.
The application should contain the following
- Contact information
- A detailed description of the goods to which the application applies
- The current location of the goods
- A description of the issue
- Customs identifier (Customs ID MRN or LRN code)
- Receipt for the personal item
- Something to demonstrate that you lost your personal item, e.g., an e-mail exchange, shipping document, airline ticket etc.
Optional information
- Social security number or coordination number, which enables us to send our response to your digital inbox (e.g. Kivra).
- Bank information, to receive the funds by direct transfer, instead of receiving a paper cheque.
Important
Swedish Customs may receive additional information and, if necessary, demand that you present your goods at a customs office.
Refund of the carrier fee
If the carrier has charged you an administrative or customs declaration fee, you should contact them to ask for a refund of these fees.