Refunds for returned goods
When you, or your carrier, return goods purchased online, you may be refunded any customs duty, VAT or other fees paid to Swedish Customs.
Are you returning an item to be repaired or upgraded? You may be eligible for duty relief as your goods are returned to you.
Remember that the application should be submitted within 90 days from when we received the declaration.
The application should contain the following
- Contact information
- Reason for the application
- Customs identifier (Customs ID MRN or LRN code)
- Proof that the consignee has received the returned item(s), e.g., a confirmation
- Something to identify the returned item(s), e.g., an invoice or a purchase confirmation for your entire purchase.
Optional information
- Social security number or coordination number, which enables us to send our response to your digital inbox (e.g. Kivra).
- Bank information, to receive the funds by direct transfer, instead of receiving a paper cheque.
Important
Swedish Customs may request additional information.
If you received new unit, e.g., to replace goods that were broken in transit, you are also required to pay customs duty and VAT for the new unit. Instead, you can apply for and possibly receive a refund of the duties you paid to Swedish Customs for the first item. You will then need to prove that you have returned the first item to the seller.
Refund of the carrier fee
If the carrier has charged you an administrative or customs declaration fee, you should contact them to ask for a refund of these fees.