Tullverket

Why are you checked?

One of Swedish Customs’ tasks is to prevent the illegal import and export of goods. Our checks are necessary so that we can fight the smuggling of narcotics, weapons, child pornography, etc.

You may be checked even when you are doing things correctly

Our control (checking) operations are necessary for us to fight, for example, the smuggling of narcotics and the spread/escape of disease and hazardous substances. Your understanding in this matter is greatly appreciated.

Do you have any questions about a customs check or would you like to make a complaint?

If so, please ring Swedish Customs on +46 771 520 520 and select the option to speak with a telephonist. Ask to be connected to the customer ombudsman (KUNO). This service is available weekdays from 08.00 to 16.30.

If you want to make a written complaint, you can email tullverket@tullverket.se or send a letter to:

Swedish Customs
Legal Department
Box 12854
SE-112 98 Stockholm

Legal basis of Swedish Customs’ checks

Last updated: 2020-11-05

What is updated: Quality assured