Why are you checked?
One of Swedish Customs’ tasks is to prevent the illegal import and export of goods. Our checks are necessary so that we can fight the smuggling of narcotics, weapons, child pornography, etc.
You may be checked even when you are doing things correctly
Our control (checking) operations are necessary for us to fight, for example, the smuggling of narcotics and the spread/escape of disease and hazardous substances. Your understanding in this matter is greatly appreciated.
Do you have any questions about a customs check or would you like to make a complaint?
If so, please ring Swedish Customs on +46 771 520 520 and select the option to speak with a telephonist. Ask to be connected to the customer ombudsman (KUNO). This service is available weekdays from 08.00 to 16.30.
If you want to make a written complaint, you can email firstname.lastname@example.org or send a letter to:
SE-112 98 Stockholm
Legal basis of Swedish Customs’ checks
- Tullagen (2016:253) (information about the Swedish Customs act in swedish)
- Lagen (1996:701) om Tullverkets befogenheter vid Sveriges gräns mot ett annat land inom Europeiska unionen (information about the act on Swedish Customs’ powers at Sweden’s border with any other EU country in swedish)
- Lagen (1998:506) om punktskattekontroll av transporter m.m. av alkoholvaror, tobaksvaror och energiprodukter (information about the act on excise duty checks on consignments, etc. of alcoholic goods, tobacco products and energy products in swedish)
- Lagen (2008:322) om Tullverkets och Kustbevakningens befogenheter att ingripa mot rattfylleribrott (information about the act on the powers of Swedish Customs and the Swedish Coast Guard to take action against drunken driving in swedish)
Last updated: 2020-11-05
What is updated: Quality assured