Contact us
Call, email, write to or visit us when you have questions about customs rules, want to tip us about smuggling or want to get in touch with us for other reasons.
Photo: Mette Ottosson
- Questions about entry rules to Sweden are answered by the Swedish Police Authority.
- Questions about packages are answered by the company transporting your goods. If you need to talk to us about packages, you must first ask the carrier transporting your goods for a customs ID before calling us.
Call us +46 771 520 520
Call us if you have questions about trade and customs rules, have technical problems or need to get in touch with our operator.
Write to us
Use our web form or send us an email if you: have questions about trade and customs rules; have technical problems; or, want to submit feedback or a complaint. You can also send letters to us.
Report a crime to Swedish Customs
Open 24/7. If you have seen, or are aware of any suspicious activity, please do not hesitate to contact us.
Visit us
Visit our customs clearance offices or one of our offices. If you want to visit us to get information about import, export and our other services, you first need to call and book an appointment.
When you need to get in touch with us in other ways
Send a fax
Send fax to +46 8 405 03 40
Clearance of shipping
All communication with Swedish Customs regarding arrival and departure of ships should be submitted electronically through Maritime Single Window (MSW), a national portal administered by the Swedish Maritime Administration.
Should you however need to speak to a customs officer about a specific report, you can reach us on the following numbers:
Daytime telephone number: +46 8 456 65 61
Telephone after closing of the switchboard: +46 8 456 65 60
Office hours: Monday to Sunday 24 hours