Shopping online

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General about shopping online

When you buy goods online from another country, the applicable rules vary depending on what you order and from which country the goods are coming.

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Has your parcel failed to arrive?

If your parcel has not arrived, get in touch with the company that carried your goods. This may be Postnord or a forwarding agent.

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Questions and answers about the handling of parcels from countries outside the EU

Read frequently asked questions and answers about the handling of parcels from countries outside the EU (e.g. China).

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When something goes wrong

Things sometimes go wrong when you order goods. You may be sent the wrong goods. You may pay too much or too little in the customs declaration. Your parcel may even fail to arrive.

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Alcohol online

Here, you can read about which rules apply when you order alcohol online or from a friend or acquaintance who is travelling abroad.

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Tobacco online

Here, you can read about which rules apply when you order tobacco online or from a friend or acquaintance who is travelling abroad.

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Medicines online

Buying medicines, pharmaceutical-grade dietary supplements and slimming aids online may be convenient, but it may also be illegal and dangerous for your health.

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Dietary supplements online

A dietary supplement is a food product intended to supplement a normal diet. Dietary supplements are covered by Sweden’s foodstuffs legislation. Various rules apply when you buy dietary supplements for own use.

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Weapons and dangerous objects online

You always have to notify Swedish Customs when you order a firearm or ammunition online. You may also have to give notification of other weapons, dangerous objects and laser pointers that you order online.

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Questions and answers about shopping online

Read frequently asked questions and answers about shopping online.