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You can expect an answer within a week.

Please send us your question about customs matters. The field marked with a red * is compulsory.

Both companies and private individuals can address questions to our Information Service. The Information Service can answer questions from companies regarding trade with countries outside the EU, customs duties, commodity codes, AEO certification and various permits. Private individuals may ask questions about travelling or moving to Sweden, importation and exportation of vehicles, etc.

If you need an answer sooner, we recommend that you call +46 771 520 520. Select English and then Information Service.


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We will be able to help you better if you give us your phone number and, if you are representing a economic operator, Business Registration Number.

Privacy Statement Swedish Customs Contact us

Why do we process your personal data?

We process your personal data for the following purposes:

  • Answering your questions

Purpose of personal data processing in line with the legal base

We are authorised to process your personal data based on 6 § and 7 § förvaltningslagen (2017:900) to answer your questions.

How long do we keep your data?

We store your data as long as is necessary to answer your questions and two years after that.

What are your rights and how can you exercise them?

You are at any given moment entitled to:

  • the access and rectification of your personal data in case the data is inaccurate or incomplete
  • rights to (if applicable) request restriction of processing or erasure ('right to be forgotten')
  • to object to the processing
  • to withdraw your consent

Contact information

If you have comments or questions, any concerns or a complaint regarding the collection and use of your personal data, please feel free to contact Swedish Customs or the Data Controller using the following contact information:

Swedish Customs tullverket@tullverket.se or +46 771 520 520

The Data Controller dataskyddsombudet@tullverket.se

Last updated:

What is updated: Technical change