Here’s why you have been inspected
One of Swedish Customs’ tasks is to prevent goods from entering and leaving Sweden illegally. Our inspections are necessary to prevent smuggling of narcotics, weapons, child pornography etc.
People with nothing to hide also have to be checked. We hope that you understand this.
If you have any questions about a customs inspection or if you want to make a complaint, call Swedish Customs +46 771 520 520. Ask the operator to connect you to KUNO, the customer ombudsman (weekdays 08.00 to 16.30). If you wish to submit a written complaint, you can send an email to email@example.com
or a letter to:
112 98 Stockholm.
Legal mandate for Swedish Customs’ inspection work
The Swedish Customs Act (2016:253), the Act (1996:701) on the Powers of Swedish Customs at Sweden’s Borders with other European Union Countries, the Act (1998:506) on monitoring the transportations etc. of alcohol, tobacco and energy products, and the Act (2008:322) authorising Swedish Customs and the Swedish Coast Guard to act against drink-driving offences.